Client Testimonials for Database Mart

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July was so knowledgeable and helpful. i really appreciate the way she handled the issue. Great Job !

I am very satisfied with the product and support, excellent service. I recommend it and I am a loyal customer!

I am extremely satisfied with the help that Jonathan gave me. That was a 5 star service. Keep it up Jonathan. Much appreciated.

Really it was amazing . great job. fixed the issue and saved my time

Sky, you are the best! :D You just gained a loyal customer! Thank you very much for the quick support, it's my first day with your company and I was extremely satisfied with the support, thank you!

You are guys very polite; I really appreciate it! Thank you guys!

Jonathan is a Pro. and very polite. I strongly advice to raise is salary!

Thanks So Much for help and Understand me Good night Mohamed Wael from Joystick6

Best Wishes Team DBM and it's our honour to work with you too 👍👍

Thanks Penny. I have informed Lily and she will reply to the ticket. Kindly get the IP updated after that asap. Best Wishes :)

Alina was really helpful in resolving my issue, I'm really grateful.

Hiker deserves a raise! Absolutely Top Tier Support, I've managed to have all my issues resolved in the fastest time possible.

Thanks hicker I see you typeing on the end of chat sorry for that 😂 I feel ....

Extremely quick and responsive, Wade was a perfect support agent

Agent was extremely helpful and solved my problem very quickly. I appreciate Hiker solving the issue so fast and being so kind.

A collaboration, of more than a decade. Once more, thank you for your great support and professionalism.

Iris's attention on Iris's attention on all the occasions when I had to contact her today was excellent. I would like to clarify that in a previous connection with Iris I marked her help as NEUTRAL. It was my mistake, I should have checked option 05, extremely satisfied.Is all thanksall the occasions when I had to contact her today was excellent.

Very good man Sky, he helped me through out my payment. I hope the support continues to be like this through out my duration

AMAZING CUSTOMER SERVICE!!! REALLY QUICK RESPONSES AND SPOT ON!!! WOULD LIKE TO REQUEST PENNY EVERY TIME FOR ASSISTANCE!!!

perfect customer service support Thank you so very much - Simon Wilby WILBY.Ai

So far DBM has been great, the products are great for the most part, the customer service techs always have the knowledge to fix the problem and are always nice

Very helpful. my issue was resolved in an instance. i'm very pleased

He tooks time to listen to my complains in the pphpmyadin, that I have been facing for the past 24hrs and gave me specific time to sort it out.

Nice support... Clarified everything and even arranged for a free trail. Keep it up!

Thank you so much for your help and support. Best Wishes Always. Awaiting reply.

Your support team (Jonathan & Jayden) were extremely professional and very quick responding in assisting me with the identification and resolution of the technical issues I was experiencing with my hosted server. Thanks for the Great Work!

The best support i've until now, very helpful and support for more than an hour

The staff I consulted with had the best service spirit. I am very satisfied.

I use the VPS service of Database Mart site, there was a problem and within 2 hours my problem was solved. I am very satisfied with the service I received, I recommend it to everyone :)

excelente soporte me ayudo con las dudas y me llevo de la mano para poder arreglar mi problema con la RDP.

Sky was very helpful and a good service person. I would recommend him and the company to everyone I know.Thanks A lot.

Mario so fast in his respons and He understands all critical situations

I am very happy with the level of service you provide, keep up the good work, your support staff is very fast in resolving problems, you all are the best.Best RegardsHenry

hi I get “Your account has been suspended. You are temporarily unable to log in. Please contact us if you have any concerns.” when I try to log in to my account, please help me fix it. my email [email protected]

Preston He is very good person and he helped me very well, I'm satisfied with his services. Thanks Preston.

Cathy was patient and able to fix the problem very quickly. Very positive chat.

Alina help me to get the best requirements for my work and understand my problems

Hiker deserves lots of praise for staying calm during an hour long troubleshooting.

I am very happy with your support. A guy name Hicker really help/guide me to decide on purchasing the VPS

Friendly explanation about the use of the server and its possibilities.

This support is on another level like hiker was the best thank you for your great customer support guys 🫡

Superb service. I'd certainly keep using you guys for the great support you have

Sky is always very friendly and easy to work with. I have faith she can fins out what is going on, although it may take some time. This issue has been plaguing us for several days.

This person's salary and position should be increased, he helped me for an hour without a break, may God be pleased with him

The customer service was excellent! They were very helpful and quick to respond. I’m really satisfied with the support I received. Thank you!

Thank you always for your quick response. Mario Q was the agent who helped me now. He/she did it quickly. Thank you again for your service.

Sky confirmed that retail license is what my server was asking for,

Still waiting on resolution however! Ticket 230-2E943229-0020 remains open.

Took a bit of time, but eventually got my problem figured out and solved. Thanks! :)

Super fast support, immediate solution and the problem was permanent solved. Amazing!

Cathy supported me with the technical concepts for a better decision.

Your customer support team is very fast and always solution orianted. Thank you very much.

very helpful, sorted out major problem, including my hotspot ip in white list...thanks

As always, great customer service. Great company that thinks about their customers

Tech answered my questions and us redoing the server to do what I needed it too.

Cathy was very helpful on the online chat and was able to handle the issue quickly. That said, we did have to wait from about 11:15 AM CT to almost 8 PM CT to have the issue corrected.

cathy is good. very good at communicating and solving issues. thanks

Live chat agent was best but agent who dealt with my tickets are the worst

Patient, kind, and helpful. Needs a raise. Crazy it's only one person working.

DATABASE MART Support team answer in 1-2 minutes help you to find your plan and respect you Thanks Hiker for your Help

Thank you for a job well done. I love your style of solving issue

July was an extraordinary agent and provided all the support I needed. Deserves a reward.

Thank you for been there for me and get my issue and my questions resolved

Okay, I understand that many service providers offer monitoring metrics services, such as setting monitoring thresholds, notifying via email when VPS CPU usage exceeds 90%, etc.

Cathy solved the problem.Excellent problem-solving skills.Very polite and respectful.Additionally, I am satisfied with the product purchased and the support they provide.

Cathy is a good support. Answered my question with professional way. Thanks. Protect her at all cost.

Paid Account has been activated! Dear velu R, Congratulations! Your paid account has been officially activated. It enables you to make payments for your service

issue not resolved due to hardware failure, but staff was quick with reply

Cathy really working hard to fix my problems Thanks Cathy and your efforts recorded

Support was great and quick, my only recommandations was for having a upgraded website with a good interferance and changing the plans manullay by user. As I need to contact on support for that. Well Yiding, the guy who asseted me was a great, he made it quick and was good to communicate, my ratings goes to him and all support team! Thank you xD

Jay was extremely efficient and demonstrated care and understanding for my problem.

very helpfull agent provide information for problem error facing and help thanks

The agents were very supportive in resolving the issue, which was ultimately resolved by restoring a backup of the server, because we was hijacked with ransonware.

Very Nice person, did help me very fast and explained things very well

the VPS products/services are incredible. The value the customer needs and they focus on his satisfaction.

Thanks Code H for creating ticket to the belling team thanks so much ❤️❤️

Very nice, hard worker and does not complain when it is a lot of work.

My issue was jhandle and resolve quickly. It's awesome.stephane

Support agent has access to my ACTUAL PASSWORD. NO SECURITY AT ALL. THE WORST

Queta was absolutely amazing solving all my issues, with extremely patience and dedication. outstanding professional thank you so much!!!

Thanks for trhe prompt reponse and request to verify the initent of the ticket.

very good customer care.. he got the problem give a solutions immediately .. this kind of the person for your company strength

Agent Cathy is reactive and efficient. She quickly solved my issue. I recommend.

can you assign the ip to my 2nd NIC at the earliest? as i see my 2nd NIC is in down state. kindly do the needful

Works very hard to fix your problem and give you the correct information in a timely manor. He deserves a Raise!!!!!!!

Penny assisted and resolved my problem. Thank you very much for your patience and knowledge.

Although I had to wait almost 3 hours to get support, once it arrived Penny G was able to quickly correct most of the issues to where we are again able to have our production scripts finish successfully.

Let's try it first, recycle current server and recreate new server

The support team was very supportive in helping resolve my issues

she was very kind and very helpful to me . and the respond time was extremely satisfying

Good And Nyc Persons And Best Good Support Team Person. Thank You Sir So Much

Yes, Ryan handled the issue very quickly, but he closed the chat before I could ask a couple questions about the fix he made. We have had this fixed before but it broke again in a couple fo days, and I wanted to ask whether the change he made would be broken again by hackers making unsuccessful attempts to login to the server. I assume the answer is yes, but I wanted to validate that. He said our (my) repeated attempts to unsuccessfully login caused the issues. I AM VERY CAREFUL ABOUT LOGGING IN to make sure I am not the reason for issues like this. I am sure it was NOT me.

Agent worked to correct the issue quickly, however there was a long delay before the chat was picked up by an agent. I assume the staff was quite busy, but almost 40 minutes is a pretty long gap when a companies production server is down.

My IP address was on the blacklist, I was never asked about my IP address till now

a real professional. He worked for 1 hour and found and solved the problem.

person with great patience and knowledge to detect and solve the problem posed.I recommend it 100%

mario was very gentle and effective with my requests. very satisfied

Answered to questions I asked, was nice and pointed me in the right direction

Sky did a good job of making it so I could get into our servers again. We still need help getting our servers to communicate with each other so our scripts run successfully.