Client Testimonials for Database Mart

Helps hast. Please set up a beep after each message. I can not hear when messages show up in the chat.

La solución fue en tiempo real y muy amable la atención prestada. 10/10

Great support and patience with me. I appreciate it very much. Keep up the good work.😊

Thank you very much for your patience and professionalism. Please keep up the good work

thanks for your service and atenttion (Jay and Mario) the best!!!

Thank you for your help, Cathy! You saved my time again. I appreciate your help again. 👍

Thank, Cathy.Would you like to let me know when the PHP installation will be finished.Please send email to [email protected],Roman

Not sure what happened changing the RDP port following your instruction but requires intervention to get working. Will not do it again.

The servers work great, maybe just update your technical support hours. 24/7 seems unrealistic but that's okay.

Noticed my web app was reporting timeout errors on SQL Server connection, created a ticket and attached error message, got it resolved within 1 hour; Thank you very much!

Your team consistently provides a high level of help. technical expertise and cordial communications. It is exceptional. Thank you.

Hannah is very knowledgeable person and helped me to tail a server for specific use case.

The issue I had has been resolved. Thanks to your support team and Carl for their help

My problem was solved in a short time. A waiting time of 1 hour was given for the process.

I have no complaints support staff was very polite and did not mind taking the extra time to explain to me the answers to my questions very thouroughly until they knew I understood.Very helpful thank you

Like Past 3 Days I Had A Bad Experience With Support And Service But This One Is Best For My Need

Rdp connection is stucked this person solve this problem .and make hard partition for my self .and I'm own update windows.thanks you so much .

Attendant clarified all my doubts: extremely polite, agile, professional and knowledgeable about the product.I will place an order in the next few days largely for the service.

Very nice, got the info I needed and added on info on stuff that was related to make things easy for me.

So Good responsive time to time . sale department relying on time .and you are support department never replying and help me.

Mario did a wonderful job and had my issue taken care of quickly.

I wanted to take a moment to share my exceptional experience with one of your staff members, Penny G. I must say, her dedication and commitment to superior customer service have been truly impressive.Penny has consistently gone above and beyond in her efforts to provide a seamless and pleasant experience. Her positive attitude, willingness to assist, and her ability to promptly and effectively respond to inquiries make her a standout member of your team.She is a true professional, personable and attentive, making every interaction a pleasure. It's clear that Penny places a high value on customer satisfaction and it certainly shows in her work. Her commitment to service excellence has greatly increased my confidence and trust in your organization.Please extend my highest appreciation to Penny. I believe her efforts deserve recognition and I am grateful for her commitment to delivering exceptional service.My problem has been solved with one shot!Thank you Penny again!

I always enjoy the professionalism/product knowledge I get from you guys. Thanks a lot for everything. Please keep up the good work.

HIker, is very nice and understanding. He will do whatever he can to resolve your issue or file a complaint on your behalf if your mistreated from another Support Rep. He also listens to your concerns and addresses each one. He is a Tech rep that will be a manger or higher at your company in a very short time. Treat him good don't loose him to the competitors that would not be good for you.

A bit slow, mostly due to some weird reconnect issues which would pop-in without knowing if the chat is still going to happen.Other than that all cool.

The agent helped me a lot. All issues were resolved quickly and efficiently.

the agent Hiker is great! he helped me a lot, he is a life saver!

Leo L helped me a lot in a very professional manner 5 stars for him

Hi, I'm interested in your Basic GPU VPS-P600 on a monthly plan. Can I get the 3-day trial?

The response is very quick, and it can help me solve the problem well every time.

Queta understood my issue at a glance and gave me the correct advice.Appreciate your help, Queta. Hope everything goes well with you.Regards, Roman

I really love the professionalism , great knowledge and promptness i get from you guys. Please keep up the good work.

Thanks a lot, Hiker. Appreciate your help. Hope everything goes well. 👍

Appreciate your help, Queta. I am really extremely satisfied. Thanks a lot.Hope you're doing well.Roman

Very grateful for the support, they solved me quite quickly, thank you very much.

The support agent knew how to deal with my situation and guided me through the next steps perfectly.

Jonathan L was helpful and understanding of my issue even when it was entirely my mistake.

Can you please give me a promotional code for% 20? I already have 16 GPU servers from you.

Can you reinstall my vsp with ispconfig on my server? I need php 7.3, 7.4, 8.0, 8.1 and 8.2 in ispconfig.Also, use ss.phloxo.com as my severname. Please i need it ASAP.

July is a very kind and helpful person. If she's an AI, welldone. She convinced me.

great service, just he vm's are slow not as fast as it should be

Thanks, Jay.You helped this time again.Hope you're doing well.Regards,Roman

Super helpful and i am extremely grateful for his professionalism and calmness in resolving a very sensitive issue.Perfect !

Great customer service! Fast response and resolution. Thank you very much!

Highly professional, very helpful will all the information I needed

Penny was a nice and patience girl. She helps to start up my server.

Thank you for responding and taking swift action to resolving my issue.

Very quick reply. Thank you Leo for barring me for some silly question.But extremely satisfied with your response.Thank you again

Thank, Iris. Please let me know if your team is working on the server and when you finish the work.

Thanks, Jay.I want to give you FULL*FULL marks.I appreciate your help again.Have a nice day!

After a lengthy wait before any response, the support from July was excellent, accurate and quick. Thank you

the response is excellent and since honesty matters, I give support 9/10.

The Agent Hannah was just superb. The person was incredibly helpful and guided a non IT person like me with proficiency and confidence. Very dedicated and supportive. I would give 10/5 rating for the kind of super support that was provided to me by Hannah. Honestly, am impressed.

I asked for my earlier request to cancel the annual subscription ending in Nov 2023 (due to a major brain surgery). I am recuperating well, and decided to continue my earlier subsection to the VPS. Your agents helped me with the Trust Certificate for the website, and also created a new invoice for the next annual fee to be paid by Nov 2023 before the current subscription expires. Very professional and courteous service. Kudos to the Service Agents. Thank you.

The support person was great. I am having an issue with getting reverse DNS setup for three 173.208.42.* IP addresses. This is the third time I've had to request the rDNS be configured for VMs in that address range. Hopefully it works this time. rDNS for other (DatabaseMart) IP address ranges has not been an issue.

Always helpful! Nice meeting you, Cathy. See you later again. Bye!~

Very helpful and patience and very knowledgeable. I appreciate the support given!

great employee. Very helpful, fast and efficient. thank you very much

Thank you very much for your attention and valuable time.excellent attention good service

I always wanted to be assisted by him, a phenomenal person who was super calm and attentive.

I would like to give 100 marks to Iris.She gave me the exact and kind explanation in spite of my poor knowledge.Most thanks again, Iris!

Hannah was very kind and helpful supporter for me.Hope to have a conversation with her again.Best regards.

Thank you for your Thank you for your accompaniment while the problem was resolved.

Had me wait for 30 minutes and didnt reply to me anymore after they went in my server

Assisted in getting a tool to solve the problem at hand. Thanks.

Yes very helpful and I really appreciate the time spent explaing my questions, thank you!

THe agent that helped with with this ticket is in single word....brilliant...and understanding. Not only did that technologist fix my problem, that person was tolerant of my distasteful choice of passwords. And for that, as for the quality and every present patronage of this service provider I thank you each and every one. Now a drink of cheap wine to me...and you as well.

Mason was extremely helpful and very fast in resolving my ticket... He super amazing...

Very helpful & serve to the end.I was very helped when setting up the new server yesterday, there were many things that I didn't understand, finally it was finished properly and the server was running well to help with my work.

Agradeço demais ao suporte e desculpas por qualquer problema ocorrido. Se vocês tivessem um representante no Brasil para esse tipo de serviço, iriam ter vários clientes. Eu iria fazer de tudo para ser representante de vocês aqui.

I am always happy with this support team.Thanks again, Penny.Hope you're going well.-- Roman --

thank you for doing a great job. our server issue was resolved within a short time saving the day .... Thanks

He priorities my complaint and took care of it immediately, I rate him 5 star.

he were patient and answered all of my questions with helpful details.

Alina was so great and helpful. Thanks for such a great customer service person.

"I am very satisfied with the support, congratulations to you all."

Database Mart is the very fast at responding to customers. keep it up.

She really deserve a better position in your compnay .People like her are beneficial and will lead your vompany to next level because when they able to guide and deliver the exact information the next person will really impress and go for the deal.keep it up july

Thank you everyone at Team DBM. Always helpful and good support...We want to work more with DBM but your recently launched services are not white labelled so we are not able to try to resell or propose them to our clients like WordPress hosting, database hosting, php hosting etc. Best Wishes always :) B Mukherjee

Thanks a lot, Cody. Appreciate your help and lesson. Have a nice day!

The live chat is available as it should. Thanks. The support staff is very helpful and willing to work on a fix. Thanks.

Thanks a lot, Hiker.You did over what you can do and should do.I am really appreciated your kindness and efforts.Nice meeting you and appreciate you again.Hope everything will go well with you.Regards,Roman

I don't know why this conversation was ended. Anyway, I will give you full marks.

Helped me immediately and was very kind. Keep up the good work. Thank you.

The agent helped me through a traumatic realization that I didn't have backups, answering my questions efficiently. Luckily, I was able to find my directory under a different one, and was able to restore without backups. Sigh. I need to talk to the marketing department about backups for a dedicated server.

The response was excellent. Being a while i have been accorded such perfect treatment from a support engineer

All of you are a great team, actually an A Team. Thanks for your excellente support.

Helped me a lot and in the best way... I was confused with something and them hehlped me

Great support ! Every request gets done on time and correctly !!!

Suddenly disconnected. I don't understand the reason. But the conversation was valueable. Thanks, Ryan.

I have been extremely happy with the help and support given by your company. I am trying to find a service that works for my needs and everyone has been extremely helpful.

Great thanks, Hannah!!!Appreciate your support and hope to see you again.Best of the best ! 👍💖

They went above and beyond to solve my problems and gave me the tools to solve it on my own in the future.

very quick response, courteous and knows what needs to be done. I have been working with you since December 22, and I always turn to you with pleasure and know that they will always help you here. Thank you for your work.

perfect,really thanks so muchyou are the best and you will be the best in the world

Ryan not only understood the issue upfront but went an extra mile to find the root cause and fix the issue permanently ! He also assisted us in verifying the solution. Thankful for his dedication !

July was most helpful in resolving my issue. Also it's good to know that when we have problems the support team are easy to reach and will definitely resolve the problem. Two Thumbs up

Wade Z and Cathy are very kind supporters with deep experience and solid knowledge.Very happy to meet them.Thanks a lot.Roger

Very very thank you, Alina. Your help has made a big impact. I would like to you BEST of BEST marks. 👍👍👍👍👍

the Agent was veeeeeeeery very very helpful, he understand what he is doingI give him 10/10 and if there are more than 10 then he deserves thatthank you so much